Frequently Asked Questions

Shipping & Delivery

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!

Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

The Starry Room™ provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track Your Order page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

We provide free worldwide shipping to over 200 countries & regions.

Returns & Refunds

Visit our Refund Policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

My Existing Order

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately on our Contact Us page if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.